Tenant Login

The Pacific Sands Web Portal helps prospective tenants, current tenants, and managers work more efficiently. Please select the link that best describes your relationship with Pacific Sands. For troubleshooting please contact us.

Prospective Tenants

Ready to rent at Pacific Sands Apartments? Use the Apply Now button to fill out our Lease Application Form (you will need to setup an account with Rent Manager).

Apply Now

Current Tenants

Maintenance Requests

All suite and property maintenance requests require Rent Manager login:

Online Maintenance Request Form

Moving in or out?

Setup mail forwarding through Canada Post in advance to avoid lost mail – www.canadapost.ca/forward
Pacific Sands is not responsible for lost or stolen mail or packages and will not forward mail on your behalf.

Please notify our office via email to info@pacific-sands.com to request move in or move out procedures.

Rent Moola Payment Services

Note: As a precautionary measure to protect tenants we do not accept cash or Interac e-Transfers for security deposits or rent.

Rent Moola Recurring Payment Rent Moola One-time Payment

Emergencies

After-Hour Emergency Number: 604-616-9368

What Constitutes an Emergency?

Water loss – flood, leaking pipes, roof leak, sewer back up
No heat
Elevator not working
Parkade door not functioning
Building security compromised (i.e. an entrance/exit door will not lock)
OR any other issue required to mitigate property damage

If you call the after hours number for a non-emergency a charge will be applied to your apartment.

Emergency Crime

Crime in progress, immediate life or health threat, or fire: dial 911

Non-Emergency Crime

Vandalism, break & enter, graffiti, drug use, lockbox theft, aggressive behaviour, etc.

Vancouver Police Department: 604-717-3321

Noise complaints

If the noise is caused by a criminal activity, call the Vancouver Police Department at 604-717-3321 or if it is related to an emergency, dial 911.
If the noise is not caused by criminal activity, call 311.

Flood

In case of a severe flood, call 911. Otherwise, call the office (604-688-1094) or the After-Hour Emergency Number: 604-616-9368.